Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at:
purevibe.air@hotmail.com

Please do not send any items back without contacting us first. Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

If your return request is approved, we will provide instructions on how and where to send your package.

You can always contact us for any return-related questions at:
purevibe.air@hotmail.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final sale items

If you have questions about your specific item, please contact us before placing your order.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item (if eligible), and once your return is accepted, place a new order separately.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:
- unused
- unworn
- in original packaging
- accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
purevibe.air@hotmail.com